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Return & Replacement Policy

Effective Date: August 2026

Important Notice for Food & Spice Products

Due to food hygiene and safety standards, opened or unsealed spice packs cannot be returned or replaced once opened, unless there is a manufacturing defect, wrong product delivered, or physical transit damage.

1. Eligible Conditions for Replacement / Return

We accept replacement or refund requests ONLY under the following verified conditions:

    Transit Damage: Outer packaging or spice pouch arrived punctured, torn, or severely damaged. Wrong Item Delivered: Item received does not match the item specified in your order invoice. Expired Product: Product delivered is past its printed expiry date. Missing Item: Quantity or item missing from sealed shipment box.

2. Reporting Window & Proof Requirement

To ensure prompt verification, any issue regarding damage, wrong item, or missing item must be reported within 48 hours of delivery.

Required Proof for Verification:

    Clear photo / short unboxing video showing the damaged pouch or incorrect item received. Clear photo of the shipping label on the package box. Order number and phone number used during checkout.

3. Replacement vs Refund Resolution

    Free Replacement: Upon verifying your claim, we will dispatch a fresh, new replacement item free of cost within 24 to 48 hours. Full Refund: If a replacement item is out of stock, or if you prefer a refund, a full refund will be processed back to your original payment mode (or bank account for COD orders) within 3 to 5 business days.

4. How to Submit a Claim

You can submit your proof and claim directly to our support team via:

WhatsApp Support: +91 8237929258

Email Support: support@mkagrofresh.com