Cancellation & Refund Policy

1. Order Cancellation

You can request order cancellation strictly before your order is dispatched from our processing facility (usually within 12–24 hours of placing the order). Once an order has been handed over to the courier partner for shipment, it cannot be canceled.

To request a cancellation, please call us immediately at +91 8237929258 or email support@mkagrofresh.com with your Order ID.

2. Refunds for Canceled Orders

Prepaid Orders (Online Payment): If an order is successfully canceled before dispatch, the full payment amount will be refunded to your original payment method (Bank Account, Credit/Debit Card, or UPI) within 5 to 7 business days. COD Orders: No charges apply if canceled prior to dispatch.

3. Refunds for Product Damage / Defect / Incorrect Items

Because MK Agro Fresh deals in food products (pure spices & food items), opened or unsealed packages cannot be returned for hygiene and food safety reasons. However, if you receive a damaged, wrong, or expired product, we offer a 100% refund or free replacement under our Return & Replacement Policy.

4. Refund Processing Time

Once approved, refunds are credited back to your payment account according to banking standards:

UPI Payment: 24 to 48 hours Net Banking / Debit Card: 3 to 5 business days Credit Card: 5 to 7 business days COD Orders (upon verified return/damage): Refund transferred directly to buyer's bank account / UPI ID within 3 to 5 business days upon providing bank details.

5. Contact Support

For any refund queries or order assistance, please reach out to customer support: