Grievance Redressal Policy
In accordance with the Consumer Protection (E-Commerce) Rules, 2020
1. Objective
MK Agro Fresh is committed to resolving customer concerns, complaints, and grievances in a fair, transparent, and prompt manner. We aim to acknowledge all customer grievances within 48 hours and resolve them within 15 business days.
2. Level 1: Customer Support
For any queries, shipping updates, or product issues, please contact our Level 1 customer support team:
Customer Support Phone: +91 8237929258
WhatsApp Support: +91 8237929258
Email: support@mkagrofresh.com
Support Hours: Monday – Saturday, 9:30 AM to 6:30 PM IST
3. Level 2: Grievance Officer Escalation
If your complaint is not resolved satisfactorily at Level 1, or if you wish to report a regulatory compliance issue, you may escalate your grievance to our designated Grievance Officer:
Nodal / Grievance Officer: Customer Grievance Desk
Company: MK Agro Farms & Processing Unit
Address: Plot No. 12, Industrial Area, Ambajogai, Maharashtra - 431517
Direct Email: info@mkagrofresh.com
Phone: +91 8237929258